Equinox Sports Club Washington, D.C. in Washington, District of Columbia

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• Alona Bauer

  Posted Sep, 17 2019

  For a gym that stands for elite image, it comes to be quite short in terms of customer service on all levels. Occasionally you will come across great employees, however the overall culture is poor in providing the 5 star customer service that the fees charged for the membership. The fees are raised annually and the club is mostly populated by college students with much reduced rates than full paying members. Zero customer appreciation unless you consider occasional socials that are barely attended .
  
  The hours are mostly catered to early mornings and not late as in most urban clubs and they close the showers 15-30 minutes before the club closes at times without proper notice. Any comments/ feedbacks are pretty much ignored and not sure why they even bother sending surveys. Classes are changed with no notice and many of the great yoga instructors had left.
  Often members need to organize and petition for a yoga class to remain.
  
  Location is convenient and theybhave a pool( the deck is poorly decorated as no one really cares..
  
  They do have good trainers, however the fees for sessions are overpriced .The space itself is large unlike most clubs here . The cafe is great for healthy eating and that’s pretty much it.
  Unfortunately DC does not have great array of choices for high end gyms like NYC, LA or Chicago. The Assistant manager Amanda is quite apathetic to any clients concerns as she is the main point of contact.
  Would not recommended and I rarely give a low rating.

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